Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made through the website of VYAPAARSPHERE ONLINE (OPC) PRIVATE LIMITED (“Company”, “we”, “our”, “us”). Please read this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The item is unused, in its original condition, and in the original packaging
  • The return request is raised within 3–5 days of delivery

To initiate a return, customers must contact us via email with their Order ID and supporting photos/videos.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, worn, or altered
  • Items without original packaging or tags
  • Products purchased during clearance sales or marked as non-returnable
  • Any item reported after the return window has expired

3. Return Process

To request a return:

  1. Email us at vyapaarsphereonilne@gmail.com within 3–5 days of delivery
  2. Provide your Order ID, issue details, and clear images/videos of the product
  3. Once approved, we will provide return instructions

We reserve the right to reject return requests that do not meet our policy criteria.

4. Refund Policy

  • Refunds will be processed only after the returned product is received and inspected
  • Approved refunds will be credited to the original payment method within 5–10 business days
  • In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or other agreed methods

5. Replacement Policy

  • If eligible, customers may request a replacement instead of a refund
  • Replacements are subject to product availability
  • If the product is not available, a refund will be issued

6. Shipping Charges

  • Shipping charges are non-refundable, except in cases where the return is due to our error (damaged, defective, or incorrect product)
  • Customers may be responsible for return shipping costs unless otherwise specified

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method again
  • Contact your bank or payment provider, as processing times may vary
  • If the issue persists, contact us at the email below

8. Cancellation Policy

  • Orders can be cancelled before they are shipped
  • Once an order has been shipped, it cannot be cancelled
  • Approved cancellations will be refunded to the original payment method

9. Contact Us

For any questions or to initiate a return/refund request, please contact us at:

Email: vyapaarsphereonilne@gmail.com